Privacy policy
Nu Signature (PTY) Ltd · Last updated 11 September 2026
31 Witfontein Rd, Heather Park, George, Western Cape, 6529
Nu Signature is committed to handling personal information lawfully, fairly and transparently under the Protection of Personal Information Act 4 of 2013 (POPIA). This policy explains the information we collect, why we use it, how we protect it and how to exercise your rights when using our website or services.
1. Responsible party and contact
Nu Signature (PTY) Ltd is the responsible party for the personal information it processes. Direct privacy enquiries and requests to the Information Officer, Director, Nu Signature (PTY) Ltd, at info@nusignature.com or the address above.
2. Information we collect
Depending on your interaction with us, we may collect your name, business name, role, website, email address and telephone number; project and onboarding information; billing and payment-related records; and correspondence sent through forms, email or professional messaging channels. We may also collect technical and usage information, including IP address, browser, device and website interactions, and any additional information you choose to provide.
3. How and why we use information
We collect information through enquiries, correspondence, client onboarding, proposals, service delivery and website technologies. We use it to respond to requests, provide and manage our services, maintain client relationships, administer billing and accounting, improve the website and meet legal or contractual obligations.
We process information on the basis of consent where required, a contract or steps before a contract, a legal obligation, or legitimate business interests where these do not override your rights.
4. Sharing and international transfers
We do not sell personal information. Where necessary to operate our business or deliver services, we may share it with service providers such as hosting, communication and payment providers, analytics services and professional advisers. These providers are required to use appropriate safeguards and process information in accordance with applicable data protection laws.
Where information is transferred outside South Africa, we require appropriate safeguards consistent with POPIA.
5. Security and retention
We use reasonable technical and organisational measures to protect personal information against loss, unauthorised access, disclosure, alteration and misuse. No method of transmission or storage can be guaranteed completely secure.
We retain information for as long as necessary for the purpose for which it was collected, contractual requirements and applicable legal obligations. Information is then securely deleted or anonymised where appropriate.
6. Your rights
Subject to applicable law, you may request access to your personal information, ask for correction or deletion, object to certain processing, withdraw consent where processing relies on consent, or lodge a complaint with the Information Regulator of South Africa. Contact the Information Officer using the details above to make a request.
7. Cookies and preferences
The website uses cookies and similar technologies for essential functionality, analytics and marketing. Open Cookie Preferences on the website to review the available categories and your choices. Our Cookie Policy lists the identified cookies, their purposes and retention periods. Browser settings also allow you to manage stored cookies.
8. Our POPIA approach
Our privacy responsibilities apply to information about clients, suppliers, contractors, employees where applicable, and website visitors. We align our handling of information with POPIA principles, including accountability, purpose limitation, information quality, openness and security safeguards.
If a suspected or actual data breach occurs, we investigate promptly and, where required, notify affected people and the Information Regulator in accordance with POPIA.
9. Access to records under PAIA
The Promotion of Access to Information Act 2 of 2000 (PAIA) provides a process for requesting access to records. Information published on this website and general marketing material may be accessed without a formal request. Other records may include client agreements, invoices, correspondence and internal policies, subject to applicable access restrictions.
Submit a request to the Information Officer using the prescribed PAIA Form 2. Provide enough detail to identify the record, the right you are exercising or protecting, and why the record is required. The Information Regulator provides the forms and guidance. Fees may apply under the regulations and will be communicated where applicable. If access is refused, remedies may include a complaint to the Information Regulator or an application to a competent court, as applicable.
10. Updates
We may update this policy as our services or legal requirements change. The current version and its update date will be published on this page.